Shipping & Delivery

WHEN WILL MY ORDER BE PROCESSED?

Order processing takes anywhere from 1-5 days, all depending on the product(s) being shipped, and the location that they are being shipped to.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

For domestic orders in the United States using our free shipping option, our estimated shipping times are 12-20 business days, but can take as long as 30 days as shipping is cheaper to ship from our warehouse in China.  We do offer an expedited shipping option for some products that ships via UPS from our USA warehouse where shipping usually takes 5-8 days for a nominal fee.

For orders outside of the United States, your order can take anywhere from 14-21 business days, depending on your location. In some cases, this delivery time may extend to as long as 40 days as a result of factors outside of our control (such as customs and shipment holdups). International orders have a much longer expected delivery time due to us having to use a different shipping method that cannot deliver across the world nearly as fast as domestic orders can be delivered.

Since we do not charge any extra fee for shipping to keep the cost as low as possible for you, the customer, the shipping times are a bit longer, which we believe to be a fair trade-off (unless you pay the expedited fee).

Even though the majority of our customers are from the United States, we choose to display the international estimated delivery time of 14-21 business days on our product pages to be completely transparent with you.

If you have waited the expected delivery time, and have for some reason still not received your order, please contact our support team at PetProsprTeam@gmail.com so that we can look into it for you!

CAN I TRACK MY ORDER?

Yes, we have included an order tracking page, which you can access here: Track Order.

To track your order, all you need to do is enter your order number (provided in your order confirmation email) and the email that you used to checkout.

If you have any questions or need any help with this, please contact our customer support! :)

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