FAQs

Q: HOW DO I CHECK THE STATUS OF MY ORDER?

A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Track Order page to find the real-time update of your shipment. Please note, if you did not purchase the "Plus Shipping" option at checkout, you will not be able to track your order up until its arrival.

Q: HOW LONG DOES SHIPPING TAKE?

A: Our warehouses are located around the world. For domestic orders in the United States, it will normally take 5 to 15 business days, but in very rare conditions may take a few days longer. For International orders, please allow up to 20-30 business days.

Q: DO YOU SHIP INTERNATIONALLY?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product, then your credit card information will be safely deleted from our system. 

Q: DOES YOUR SHOP PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?

A: Quality is guaranteed! If you do not like the product, or if you find damages to the product, please contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

 If you have any additional questions that have not been addressed in our FAQ, please contact us at PetProsprTeam@gmail.com, and we will get back to you as soon as possible.

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